Customer Relations Representative - State Farm Agent Team Member
Full Time in Redding - CA
Benefits
- Opportunity for advancement
- Paid time off
- Bonus based on performance
ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher - State Farm Agent, you have the opportunity to become the best version of yourself and enjoy coming to work. This is not just a job, it’s a career with fun, goal driven and energetic people. You will need to have good attention to detail and customer service skills along with a strong desire to help individuals and families in our community.
Our goal is “to be the best thing on our customer’s worst day”. We do this by making sure or customers have the right insurance protection set up prior to a loss. Our customers want a human connection in this digital world so we work hard to provide both. You’ll not only need to have good people skills, you’ll need have an attraction to technology and even a curiosity about how AI will transform our industry and world.
Our goal is “to be the best thing on our customer’s worst day”. We do this by making sure or customers have the right insurance protection set up prior to a loss. Our customers want a human connection in this digital world so we work hard to provide both. You’ll not only need to have good people skills, you’ll need have an attraction to technology and even a curiosity about how AI will transform our industry and world.
We look forward to connecting with you and will send you an assessment to complete later today. In the meantime please read on.
RESPONSIBILITIES
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
Compensation $22.00 - $28.00 per hour
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none